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Account Owner Setup

An account owner:

Pays for the Sync Folder
Controls shared users and team member access
Can create and delete folders
Can release locks and roll back files

Documentation

Shared User Setup

Shared users are:

Completely free
Can have ‘Read only’ or ‘Admin’ access
Can copy files into the Sync Folder
Can collaborate in real time

Documentation

Reinstall Qbox

Reinstall Qbox if you wish to transfer your account to a new computer.

If you want to share between two of your computers, each computer must have its own email address. Add the second computer as an additional shared user. 

Documentation

Invite Shared Users

Shared user will have access only to the contents of the folder specifically shared with them. They will not have access to the other folders of the account owner.

Shared users can be on any email domain. 

Documentation

Managing Team Members

Team members have automatic access to all the folders and files created under the owner’s account.  There is no need to invite them to share individual folders.

Team members must all be on the same private email domain. 

Documentation

Create Sync Folders

Need more folders? Add additional folders or shared user can create their own separate folders. 

Documentation

Copy QuickBooks Files

QuickBooks files can be copied into Qbox using any of the following methods:

Copy & paste
Restore QBB
Qbox copy utility

Documentation

Backup QuickBooks

We recommend you backup your company files periodically in QuickBooks.

Creating local backups can help against accidental data loss and can ensure your company file is error free. 

Documentation

QuickBooks Error

We list the most common QuickBooks errors and tips to resolve the error:

QuickBooks error code: 8007xxxxx
QuickBooks error code: 6xxx, XX
QuickBooks stops working 

Documentation

Qbox MU

Qbox MU allows users to work in multi-user mode. To setup Qbox MU, you must meet the following requirements: 

All multi-users must be in the same local area network
All multi-users must be on the same private email domain
A server or mapped peer-to-peer network must be configured

Documentation

Attachments

Regularly attach files to your QuickBooks company file such as a receipt to an invoice? Create a Qbox Attach folder to sync and backup your QuickBooks attachments with remote users. Each attach folder can store up to 20,000 attachments and can have different sharing permissions than the sync folder.

*Please note this feature has an additional cost of $12/month or $120/year

Documentation

Restore Deleted Files and Folders

Deleted items are available for a period of 30 days from the date of deletion and can be restored by the Account owner or Team admin.

Documentation

Roll Back to a Previous Synced Version

Qbox maintains 20 versions of the file in the cloud and you can get any version by rolling back.

Documentation

Sync Not Occuring

Try these tips if the file was locked and syncing did not start after the file is closed.

Documentation

Communication and Server Errors

Restart your Qbox Explorer with these easy steps. 

Documentation