Qbox Service Status

Qbox service has been fully restored. Our team has been working around the clock to resolve the issues and while the system is stable, we remain vigilant in our monitoring and will fix any and all issues as they arise.

Below are answers to a few common questions and instructions on how to best restore your folder structure in the event you had to move or copy or move any QuickBooks

Q: My Qbox is running but it’s orange or gray.
A: If you notice that your Qbox Icon is orange, please place your mouse over it. If it gives a syncing message, please allow it to finish the sync process and it will turn green once done. If the Qbox icon is gray, place your mouse over the icon. If you see an error message, please restart Qbox by right clicking on the icon and selecting Restart Qbox. You can also restart Qbox in the task manager (CTRL+ALT+Delete) and select to End the Qbox Client. Once it removes itself from the list, close the task manager and double click on the Qbox Client icon on your desktop. 

Q: My Qbox says that it’s already running.
A: Please restart Qbox by right clicking on the icon and selecting Restart Qbox. You can also restart Qbox in the task manager (CTRL+ALT+Delete) and selecting to End the Qbox Client. Once it removes itself from the list, close the task manager and double click on the Qbox Client icon on your desktop.

Q: What if I had the file locked before Qbox went offline?
A: Your lock was retained while the system was down. Once Qbox is online, your file will sync all your changes and the file will unlock.

Q: What if I moved the file to a temporary location outside of Qbox?
A: Once Qbox is online, you can copy the temporary file back into Qbox. To do so

• Locate the temporary file on your PC

• Select the QBW Company File and TLG file and copy them

• Open the Qbox Explorer, navigate to the folder it’s shared in and paste under the existing file

• You will be prompted to overwrite the file – Select “YES”

• Qbox will then immediately lock the file and sync it

Once it has synced, the lock will be released

Q: What if I worked on my QuickBooks file while Qbox was offline but I didn’t have it locked?
A: If you opened the file from QuickBooks directly or had opened your file from Windows File Explorer while the system was offline, follow these steps:

• Open the file while Qbox is running

• Qbox will prompt you to the lock – Select “YES” and confirm the work is in the file

Once confirmed, close the company file and allow Qbox to sync and release the lock. 

Q: After Qbox came back online, I opened the file and my work wasn’t in the file.
A: Your file is now located within the Qbox Recovery folder. The Qbox Recovery folder is created in the same directory path as the Qbox folder. If you worked on a file without locking it, and Qbox needs to sync changes made by a different user (team member or client), Qbox will first make a copy of your file, and then sync the file from the other user. If you prefer to use your version of the file instead of the version synced by the other user, you can recover it from the Qbox Recovery folder. Qbox maintains up to two copies of the recovered files named copy_1 (most recent) and copy_2, in the recovery folder. You can rename the file back to the original name, then continue to copy/paste the file into Qbox Explorer. This will replace the existing file with your version.

If you have any other questions or need help, please reach out to us directly via:

Online Chat: Widget on bottom right of this page

Email: support@coraltreetech.com

Call: 855-448-QBOX (7269)